"Dear Rick,
After a 12-month period during which time the land was developed and our new home constructed, we are extremely thankful and excited that the time for handover has arrived. We pay tribute to the way you have handled the project, and us, through the building process. Your architectural skills came to the fore as we developed the plan. We have been impressed with your assistance, help, attention to detail, ideas, knowledge, patience and your ability to attain the high qualities from your staff and tradies. Your personality and your problem-solving abilities turned the building process into a pleasurable experience. I would often present a problem and be impressed with the ease in which you solved it. Nothing was too much trouble.
We did appreciate the way in which our numerous variations were received and the appropriate adjustments made without any fuss, ifs or buts. Your input with ideas was also very much appreciated. We noted that all the tradies that worked on the project were very friendly and helpful and knew their job well, as the final product shows. We were very appreciative of the fact that we were able to access the site at any time. This made it very easy to check on various aspects of the job and monitor the progress of the audio/visual wiring and siting of equipment. Thanks to you and your team for providing us with a suburb home to enjoy during the next stage of our lives.
Regards and best wishes."